Terms of Service

Please read these Terms of Service carefully before using our services. By using our services, you agree to be bound by the following terms:

1. Scope of Service

Elevate IV Drips is a mobile IV drip service that offers intravenous nutrient and hydration therapy and intramuscular/subcutaneous booster shots to clients at their preferred location, or at one of our partner clinics. Our services are not intended to diagnose, treat, cure, or prevent any medical conditions and we do not guarantee specific results.

2. Deposits

At Elevate IV Drips, we strictly implement a No Deposit, No Booking policy to ensure smooth operations and avoid last-minute cancellations in respect of our healthcare professionals’ time. A deposit is required to secure all appointments, and this amount will be credited toward the cost of your treatment on the day of your appointment.

By booking an appointment, you agree to the following terms:

  • Deposit Requirement: A deposit is mandatory to secure your appointment. Appointments without a deposit are not confirmed and will not be reserved.

  • Same-Day Payment Rule: The deposit must be paid on the same day the appointment is booked, regardless of the scheduled service date.

  • Automatic Cancellation: Appointments without a paid deposit will be automatically canceled without prior notice by the end of the booking day.

  • No Cash Payments for Deposits: We do not accept cash for deposits. All deposits must be paid via approved digital or card payment methods only.

  • Deposit Forfeiture: Deposits are forfeited in the event of a no-show or cancellation within 24 hours of the scheduled appointment—without exception, including for health or emergency-related issues.

  • Non-Refundable Policy: Deposits are non-refundable, but may be transferred once to a future appointment at our discretion, provided cancellation is made more than 24 hours in advance.

3. Cancellation, Rescheduling, and Refund Policy

Notice Requirement: We require a minimum of 24 hours' notice for cancellation or rescheduling of appointments. Failure to provide adequate notice will result in a cancellation fee of 50% of the total service charge or forfeiture of any deposit payment.

Group Bookings:

  • If the entire group booking is canceled within 24 hours, you will forfeit the $200 group booking deposit or be charged $50 per group member, whichever amount is greater.

  • For partial cancellations within 24 hours where one or more group members cancel but the remaining booking proceeds as planned, you will be charged a $50 cancellation fee per group member who cancels within 24 hours.

Strict Policy Enforcement: In respect of our nurse’s time and to avoid no-shows and late cancellations, we strictly implement our No Deposit, No Booking policy, and deposits must be paid within the same day of booking, regardless of the scheduled appointment date.

Circumstances Beyond Our Control: If we are unable to provide service due to circumstances beyond our control (e.g., severe weather conditions), we will make every effort to reschedule the appointment at no additional cost.

Treatment Refunds: Treatments are non-refundable once they have been administered, or partially administered.

Treatment Pack Refunds: Treatment packs purchased in advance are non-refundable. However, in circumstances where remaining treatments cannot be administered, we may, at our discretion, offer a refund for unused treatments. In this case, the discounted treatment pack pricing will be void, and treatments that have already been provided will be billed at the full single treatment price. Any remaining credit may be refunded at our discretion.

Strict No Refund Policy on Administered Treatments: We do not offer refunds on any treatment that has already been administered or partially administered under any circumstance.

4. Placeholder Bookings

Booking online is a booking request. It does not guarantee that a specific treatment or service will be provided. This is to make it easy for you to indicate your preferred treatment/service. If our healthcare professionals assess that your preferred treatment or service booked is not suitable, you may be offered an alternative treatment or service that is tailored to your needs. If our healthcare professionals assess you to be unsuitable for any treatments or services, or treatment/service provision is contraindicated, your booking will be canceled and your deposit will be refunded if this is due to circumstances beyond your control. If contraindications were not disclosed to us by you in your intake form, your deposit payment will not be refunded,

5. Additional Mobile Service Fees

For clients located more than 25 minutes driving time from Sydney CBD, an additional distance fee will be charged. Parking fees incurred while providing the service will also be passed on to the client. Additionally, any parking fines received while providing the service will be passed on to the client. Please get in touch to find out what your distance fee is for your specific location if you’re further than 25 minutes driving from Sydney CBD.

6. Risks and Complications

Clients must understand that there are inherent risks associated with any medical procedure, including intravenous nutrient therapy, intramuscular booster shots, and any of the interventional treatments or procedures that we offer. Possible complications may include but are not limited to, bruising, infection, bleeding, renal complications, fluid overload, and allergic reactions. We recommend that clients consult with their medical doctor prior to receiving our services.

7. Abusive Behaviour

Our Registered Nurses are healthcare professionals and must be treated respectfully. Abusive or violent behaviour towards our Registered Nurses or any other third party or member of staff will result in immediate cancellation of your booking, and 100% of the fee for the service you booked will be deducted from your account. Registered Nurses attending mobile services are equipped with duress alarms which trigger a police response to their location when activated.

8. Privacy

We are committed to protecting the privacy of our clients. All personal and medical information obtained during the consultation and treatment process will be kept confidential and will not be shared with third parties unless required by law.

9. Consent

Clients must provide informed consent prior to receiving any of our services. By using our service, clients acknowledge that they have read and understood these terms of service and consent to receiving intravenous nutrient therapy and/or intramuscular booster shots or any of our treatments or services. We require all new clients to sign an informed consent form on the day of their first treatment, where our healthcare professionals will explain the risks and complications in detail to you. If you do not wish to go ahead with your treatment, we are happy to refund your deposit at this stage and cancel your appointment. We encourage you to get in touch with us prior to your appointment if you have any queries or concerns.

10. Offers and Promotions

Special offers, promotions, and discounts may not be combined or redeemed together unless expressly stated otherwise. Customers may access and redeem the offer or discount of the higher value at the time of booking or purchase, but no other offers, promotions, or discounts may be applied concurrently. Elevate IV Drips reserves the right to modify, suspend, or cancel any offers or promotions at any time without prior notice.

11. Customer Credits and Treatment Packs

Any customer credits and treatment packs must be redeemed within 12 months from the date of issue or purchase. After this period, any unused credits or treatments will become null and void and will no longer be redeemable. Elevate IV Drips is not obligated to provide extensions or refunds for any expired credits or treatment packs.

12. Appointment-Only Service

Elevate IV Drips operates strictly on an appointment-only basis. We do not accept walk-in clients under any circumstances. All treatments must be scheduled in advance through our booking system or by contacting our customer service team. Elevate IV Drips reserves the right to refuse service to any client who arrives without a confirmed appointment.

13. Health and Safety

Clients must comply with all health and safety protocols established by Elevate IV Drips to ensure a safe treatment environment. This includes:

  • Infection Control and Hygiene: All treatments are performed in accordance with strict infection control and hygiene standards to protect the health and safety of clients and staff.

  • Pre-Treatment Screening: Clients are required to complete a medical screening before treatment to identify any potential contraindications or health concerns. Elevate IV Drips reserves the right to refuse treatment if any contraindications are identified during the screening process or if pre-treatment screening forms and/or tasks are not completed by the client prior to their appointment.

  • Client Responsibilities: Clients must follow all pre- and post-treatment care instructions provided by Elevate IV Drips. Failure to follow these instructions may impact the effectiveness of the treatment and may result in the cancellation of future appointments.

  • Mobile Service Safety: Elevate IV Drips reserves the right to refuse or discontinue treatment for any safety or infection control concerns during mobile services. This includes, but is not limited to, interference from children, pets, or other environmental factors that compromise the safety or hygiene of the treatment setting. The client is responsible for ensuring a clean, quiet, and secure environment for mobile treatments.

14. Governing Law

These terms of service shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms of service shall be resolved exclusively by the courts of New South Wales, Australia.

If you have any questions or concerns regarding our terms of service, please contact us at hello@elevateivdrips.com.au.